Built for console repair shops.

PS5 disc-drives, HDMI ports, Xbox APUs. Your customers WhatsApp you every day — Benchworks gives them a status page so you can get back on the bench.

Sound familiar?

“RepairShopr wanted $200/mo just for a WhatsApp bridge that didn't work.”
“Customers DMing 'is it ready yet?' for the fourth time today.”
“Tickets in a spreadsheet, parts on order from China, no idea where anything is.”

We run a console repair shop. We built this for ourselves first, then opened it up.

The day-to-day

01
Customer drops it off.
You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.
02
You work the bench.
Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.
03
They check status whenever.
No login. No app. Their signed status link works from any phone. They stop phoning you.
04
They collect, you close it.
Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.

✓Customer drops the console, you log it, they get a link to a live status page.
✓WhatsApp replies happen in one inbox — yours and your tech, not three apps.
✓Parts ordered, tested, awaiting collection — every status change pings the customer automatically.

The trust wedge

We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.

Cancel in one click. We won't fight you tooth and nail.
No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.
No 20% WhatsApp markup. You pay Meta what Meta charges.
Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.
Your data is yours. Export it any time — no ransom.
CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.
We bill you for customers you actually serve — not strangers who DM "hey".
A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.
Bring your own AI keys. We don't markup tokens.
Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.

Pricing

Bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5–15/month. No markup from us.

Every shop, unlimited technicians

$79/mo · BYOK

One flat price for your whole shop — every technician, every workbench. No per-seat fees, no per-location upsell.

No credit card needed. First 3 months free, then full price if it's earning its keep — in exchange for honest feedback.

Set up your shop in under five minutes. No credit card needed — first 3 months free.