Pick what you are trying to do

Pick what you're trying to do.

We wrote these by asking ourselves what we'd be looking for if we'd just signed up. Each page is one job — open it, do the thing, close the tab. Nothing's gated behind an email.

I want to sign in and set my shop up

Pick a name, pick what you fix, pick your country. You can change all of it later.

I want to take my first ticket through to invoice

Drop-off, estimate, repair, pay. The full loop in five minutes.

I want to add my first customer and the device they dropped off

Name and phone. That’s the minimum. Everything else can wait.

I want to create a ticket for a job that came in

New ticket, attach a customer, attach a device, hit Save. Sixty seconds.

I want to move a ticket through its statuses

Status dropdown on the ticket page. Or comment-with-status. Or bulk it.

I want to draft an estimate and send it to a customer

From the ticket page. Lines, prices, send. They tap a link to approve.

I want to turn an approved estimate into an invoice and get paid

One button. The lines copy over. They pay via the portal or you record cash.

I want to keep track of parts and what I’ve used on each job

Stock count, cost, selling price, low-stock alerts. Attach to a ticket in two clicks.

I want to track leads — phone enquiries and walk-ins before they’re tickets

Drop-off comes later. The conversation happens now. We catch both.

I want to set up the tablet check-in kiosk for walk-in customers

Put a cheap tablet on the counter. Customer fills in the form themselves.

I want to tweak my shop settings

One page per area. Owner / admin only. Most of it you’ll touch once and forget.

I want to invite my team

One invite link per person. Four roles. Owner is just you (or you and a partner).

I want to add my pricing book

Sync from a Google Sheet. Edit there, see it here.

I want to set up WhatsApp

Connect your own Meta WhatsApp Business. We don’t mark up Meta’s fees.

I want to connect Stripe / Paystack

Per-tenant Stripe (UK/AU/NZ) or Paystack (SA). Customer pays Stripe/Paystack’s fee. Same.

I want to bring my own AI keys

Use your Anthropic / OpenAI / Gemini bill. Not ours, marked up.

Your customer wants to sign in to the portal

OTP via WhatsApp or email. Thirty-day session. No password to forget.

Your customer wants to check on a repair without signing in

Reference number plus last 4 of their phone. No email, no account, no fuss.

Your customer wants to book a new repair without phoning you

Four-step wizard. Auto-creates the ticket. You see it on the dashboard.

Your customer wants to approve the estimate you sent them

Tap the link, read the lines, type their name, hit Approve. You see it live.

Your customer wants to pay the invoice you sent

Tap Pay. Card details. Done. You get the WhatsApp receipt back to them automatically.

I want to export all my customer data

It’s yours. Download it whenever you want. No ransom.

I want to cancel my account

One click. We don’t fight you. We don’t hide the button.

Can't find what you're after? Email us at support@benchworks.app — a real person reads every message.