I want to invite my team
One invite link per person. Four roles. Owner is just you (or you and a partner).
The roles
Owner — full control, including cancel + restore + apply SLA credits.
Admin — most things except touching money equivalents.
Technician — sees tickets, can comment, can transition states, can attach parts.
Receptionist — sees the customer + ticket lists, can take in a drop-off, can’t see costs or financials.
How
Settings → Team → Invite. Type the person’s email, pick their role, send. They get a one-use signup link valid for 14 days.
Changing a role later
Settings → Team → click the person → change role. Takes effect on their next page load. The audit log captures every role change.