Benchworks

Built for phone repair shops.

Cracked screens, dead batteries, water damage. The volume's high. The margins are tight. The last thing you need is a SaaS that bills you for tyre-kickers.

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Sound familiar?

  • “Twelve "what does it cost to fix a screen" DMs before lunch — none of them ever drop the phone off.”
  • “Your current CRM charges per contact, so those tyre-kickers eat your bill.”
  • “You're still cutting and pasting the same five replies into WhatsApp Web all day.”

Shops with this much WhatsApp volume need a tool that's built around WhatsApp, not bolted on.

The day-to-day

How it works.

  1. 01

    Customer drops it off.

    You scan / type in their phone and a description. Benchworks creates the ticket and texts them a status link automatically.

  2. 02

    You work the bench.

    Mark stages — diagnosed, parts ordered, ready for collection. Every change pings the customer on WhatsApp.

  3. 03

    They check status whenever.

    No login. No app. Their signed status link works from any phone. They stop phoning you.

  4. 04

    They collect, you close it.

    Repair history stays attached to their record. Next time the same kettle / phone / mower comes in, you have context.

What you'll be able to do.

  • ✓Only billed on engaged contacts — strangers DMing once for free.
  • ✓Quick-reply templates you actually edit yourself, not from a vendor lock-in library.
  • ✓One inbox for the shop. Multiple staff, one conversation history per customer.

The trust wedge

What makes Benchworks different.

We mined a year of public complaints about every other shop CRM out there. Here's what we built differently — because we run a shop too.

  • Cancel in one click. We won't fight you tooth and nail.

    No retention call, no 'are you sure', no hostage support ticket. The Cancel button cancels.

  • No 20% WhatsApp markup. You pay Meta what Meta charges.

    Most CRMs add their own per-message surcharge on top of Meta's. We pass Meta fees through at cost.

  • Your data is yours. Export it any time — no ransom.

    CSV / JSON export of every ticket, message, and customer, from any plan including the free trial.

  • We bill you for customers you actually serve — not strangers who DM "hey".

    A DM that never becomes a ticket is free. We only count contacts you've actually engaged with.

  • Bring your own AI keys. We don't markup tokens.

    Plug in your Anthropic / OpenAI / Gemini key. The bill goes to you direct. Our flat platform fee stays flat.

Pricing

One price. No surprises.

Bring your own AI keys (Anthropic / OpenAI / Gemini). You pay the AI bill direct — usually $5–15/month. No markup from us.

Every shop, unlimited technicians

$79/mo · BYOK

One flat price for your whole shop — every technician, every workbench. No per-seat fees, no per-location upsell.

Start a shop

No credit card needed. First 3 months free, then full price if it's earning its keep — in exchange for honest feedback.

Ready to try it?

Set up your shop in under five minutes. No credit card needed — first 3 months free.

Start a shop